Dr Morton's - Contact Us
Dr Morton's – the medical helpline is a telephone and web-based business providing medical advice to customers.
Dr Morton's
the medical helpline©

Contact Us

Medical queries

If you are registered with Dr Morton's - the medical helpline© you can ring 012 123 123 123 to speak to a doctor or ask your question via our portal email system. You can also call the same number for help in registering or simply register online to be able to speak to or email a doctor.

Non-medical queries

During normal office hours you may contact us on 020 7101 6386 or by emailing us at info@drmortons.co.uk

Contact us

For feedback or enquiries, fill in the form below

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Media queries

During normal office hours you may contact Anthony Burr on 020 3195 2127 or by emailing him at anthony.burr@drmortons.co.uk. If it is urgent and out of hours you may contact him on 077 6645 9469

Delivery Enquiries

If you need to enquire about progress of an item being delivered after having been dispensed by our partner pharmacy, please refer in the first instance to the contact details and procedure set out in the despatch confirmation email you will have received. The despatch confirmation should contain your Special Delivery tracking number and instructions of how best to make contact. If you have yet to receive a despatch confirmation but an order for a prescription has been placed and paid for, you may contact our Partner Pharmacy on 01295 272432.

Faulty or damaged goods may be returned by registered mail to our Partner Pharmacy with a letter or note specifying the nature of the damage or fault. Please refer to the order number and ensure that the returned item is complete, packaged safely to avoid further damage and remember to include all of the original packaging received. The address for such returns is:

Frosts Pharmacy Ltd,
Hardwick Shopping Centre,
Ferriston,
Oxfordshire
OX16 1XE

Complaints

Please follow the complaints procedure set out in Terms and conditions below. You may write to us at:

Dr Morton's Limited,
201 Chapelier House,
Eastfields Avenue,
London,
SW18 1LR.